Privacy Policy

Introduction

This Privacy Policy describes how Gilks (Nantwich) Ltd (“we,” “us,” or “our”) collects, uses, and discloses your personal data when you use our website (www.gilks-nantwich.co.uk) (the “Service”) and otherwise interact with us.

What personal data do we collect?

We may collect the following personal data about you:

  • Contact information: such as name, email address, phone number, and postal address.
  • Usage data: information about how you use our service / website, such as the pages you visit, the features you use, and the content you access.
  • Technical data: information about your device and internet connection, such as your IP address, device type, operating system, and browser type.
  • Information you provide voluntarily: any other information you choose to provide to us, such as comments, feedback, and survey responses.

Legal basis for processing

We process your personal data based on the following legal grounds:

  • Consent: In some cases, we will ask for your specific consent to process your personal data for a particular purpose.
  • Contract: We may need to process your personal data to fulfil a contract with you, such as to provide you with a service or goods.
  • Legitimate interests: We may process your personal data for our legitimate interests, such as improving our service / website or sending you marketing communications, provided that your interests and rights do not override these interests.

We will only process your personal information for the purposes for which it was collected and in accordance with this Privacy Policy.

How do we use your personal data?

We use your personal data for the following purposes:

  • To provide and maintain our service / website.
  • To respond to your inquiries and requests.
  • To send you marketing communications (if you have consented).
  • To improve our service / website.
  • To comply with legal obligations.

How do we share your personal data?

We may share your personal data with third-party service providers who help us operate and improve our service / website. These service providers are contractually obligated to keep your information confidential and secure.

We will not share your personal data with any other third party without your consent, except as necessary to comply with law, legal process, or to protect the rights or safety of ourselves or others.

Data retention

We will retain your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your data protection rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These rights include:

  • The right to access your personal data.
  • The right to rectify inaccurate personal data.
  • The right to erasure of your personal data.
  • The right to restrict the processing of your personal data.
  • The right to data portability.
  • The right to object to the processing of your personal data.

You can exercise these rights by contacting us using the contact information provided below.

Children’s privacy

Our service / website is not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact us

If you have any questions about this Privacy Policy, please contact us by email at enquiries@gilks-nantwich.co.uk or by post at:

Gilks (Nantwich) Ltd
10B Beam Street,
Nantwich,
Cheshire,
CW5 5LP